Our Promise

Refund Process

At 9/11 Steel Crazy Bikers, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can initiate a refund within 30 days of receiving your order. To start the process, please contact our customer service team with your order details, and we will guide you through the next steps. We will issue a full refund once we receive the returned item in its original condition, minus the shipping costs if applicable. Our goal is to ensure a fair and smooth refund experience.

Refund Eligibility Criteria

To qualify for a refund, items must be unused and in the original packaging. Please provide proof of purchase and include all accessories that came with your item. If the item is defective or damaged during shipping, reach out to us immediately to expedite the process. Keep in mind that custom orders may not be eligible for refunds, as they are made to your specifications. We appreciate your understanding and are here to ensure your complete satisfaction.

Return Shipping Responsibilities

Customers are responsible for return shipping costs unless the item is defective, in which case we will cover the cost. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee we will receive your returned item. Thank you for choosing 9/11 Steel Crazy Bikers, and we aim to resolve any issues promptly.